Trend Micro Installation Blue Screen in Windows 10 Fall Creators Update

The Windows 10 Fall Creators Update (version 1709) has arrived, and it's slowly rolling out to millions of desktops, laptops, and tablets around the world. This new release is the fourth feature update that Microsoft is making available, and it includes a new set of features and changes.

The only caveat is that feature updates are not your usual quality updates that release every other week, and the chances to come across problems during and after the installation are much higher.

Although Microsoft has been getting much better on releasing more stable versions of Windows 10 out of the gate and prioritizing which devices are getting the update first, building software that will run on countless different hardware configurations is not an easy task. As a result, it's expected that during the early days some devices (especially if you're upgrading older machines manually) may stumble upon bugs, error messages, and a number of other issues.

In this Windows 10 guide, we'll walk you through a number of fixes and workarounds to successfully install the Fall Creators Update on your desktop, laptop, or tablet.

Windows 10 Fall Creators Update problems and fixes

Before diving into this guide, it's worth pointing out that during the installation of a new feature update, you may come across two types of issues. Depending on the path you take to upgrade, you may see errors that are common issues that are not bugs, and you may also come across errors which could be caused by bugs.

This guide features recommendations and solutions for both types of scenarios.

• How to fix Windows Update problems with the Fall Creators Update
• How to fix USB bootable media problems with the Fall Creators Update
• How to fix storage problems with the Fall Creators Update
• How to fix software and hardware compatibility problems with the Fall Creators Update
• How to fix problems finalizing the Fall Creators Update installation
• How to fix missing OneDrive File On-Demand after upgrade
• How to fix Microsoft Edge freezing problems on the Windows 10 Fall Creators Update
• How to fix black screen with loading animation preventing the upgrade
• How to fix error 0x80070490 - 0x20003 trying to upgrade using Media Creation Tool
• How to fix no emoji panel after upgrading to Windows 10 Fall Creators Update
• How to fix touch keyboard on startup after installing the Windows 10 Fall Creators Update
• How to fix black screen problem with the Windows 10 Fall Creators Update
• How to fix 'ms-resource' problem with the Start menu
• How to fix Start menu problems on the Windows 10 Fall Creators Update
• How to fix networking problems after installing the Windows 10 Fall Creators Update
• How to fix Store problems after installing the Windows 10 Fall Creators Update
• How to fix Mail not syncing problem with the Windows 10 Fall Creators Update
• How to fix error 0xc00000bb installing with the Windows 10 Fall Creators Update
• How to fix System File Checker (SFC) with the Windows 10 Fall Creators Update
• How to fix apps reopening after restarting with the Windows 10 Fall Creators Update
• How to properly install the Windows 10 Fall Creators Update

How to fix Windows Update problems with the Fall Creators Update

How to fix Windows Update errors downloading installation files

About this problem

If you see the 0x800F0922 error message, it could mean that your computer isn't connecting to the Microsoft update servers, or there might not be enough available space in the System Reserved partition.

Solution

You can try to resolve this problem by making sure your device isn't disconnected from the internet. Error 0x800F0922 may appear if you're using a VPN connection. If this is the case, disconnecting the device will help to update your system.

It rarely happens, but sometimes applications, such as security software, may store data in the System Reserved partition which may prevent your device from updating.

You can use third-party tools to resize the partition and make it larger (at least 500MB).

How to fix Windows Update errors during installation

About this problem

During the installation process of a new update, you may get an error that will prevent Windows Update from installing the latest version.

Solution

While there are a number of reasons that can cause this problem, usually, you can use the Windows Update troubleshooter to reset the service.

1. Open Settings.
2. Click on Update & Security.
3. Click on Troubleshoot.
4. Select the Windows Update troubleshooter.
5. Click the Run the troubleshooter button.

6. Click Apply this fix if applicable to resolve the issue.

In the case your device generates a 0x80245006 error, then it indicates that files required are missing or damaged. The Windows Update troubleshooter can help you to fix this issue as well.

If the troubleshooter couldn't resolve the problem, you can also try upgrading to version 1709 using the Media Creation Tool.

How to fix unexpected error during installation update download

About this problem

When an unexpected problem is found as your device is trying to download the new feature update using Windows Update, you're likely to see the error 0x80190001.

Solution

If you see this error message, you can try using the Disk Cleanup tool to delete the temporary installation files and try again, but using the Media Creation Tool is the best option to update to the Fall Creators Update.

You can use these steps to clear temporary files or to free up space on your device with the Disk Cleanup tool:

1. Open Start.
2. Search for cleanmgr and click the result to open Disk Cleanup.
3. If you have multiple drives, select the C: drive.
4. Click OK.
5. Click the Clean up system file button.

6. If you have multiple drives, Click OK, making sure the C: drive is selected.
7. Depending on the scenario, select the files you want to delete, including:
   • Recycle Bin.
   • Temporary Internet Files.
   • Temporary Files.
   • System error memory dump files.
   • Previous Windows Installation.
   • Temporary Windows installation files.
   • Windows Setup temporary files.
8. Click OK.

9. Click the Delete Files button to complete the task.

Once you've completed the steps, proceed to install the Windows 10 Fall Creators Update one more time.

About this problem

If you're trying to use the Media Creation Tool to upgrade to the latest release of Windows 10, sometimes it might get stuck trying to download updates before the installation begins.

Solution

The quickest workaround for this problem is to restart the Media Creation Tool, and then proceed with the on-screen instructions as directed. However, after the application finishes downloading the files, quickly disconnect your device from the network by unplugging the network cable or turning off the Wi-Fi adapter.

Disconnecting from the network will cause your device to timeout trying to download the updates, which will cause the Media Creation Tool to skip the step and continue with the installation.

Once the device has been upgraded to the Windows 10 Fall Creators Update, and you're in the out-of-box experience (OOBE) finishing the setup, reconnect your device to the network. Then the final thing left to do is to go Settings > Update & Security > Windows Update, and click the Check for Updates button to install any missing updates.

About this problem

When using the Media Creation Tool to do an in-place upgrade, you may get a DynamicUpdate error message, and even after restarting the application your device will get stuck trying to download the files.

Solution

The workaround to install the new version of Windows 10 is to launch the install process manually.

1. Open File Explorer.
2. Navigate to the following path:C:\$Windows.~WS\Sources\Windows\sources
3. Double-click the Setupprep.exe to launch the update process again.

Once you've completed the steps, follow the on-screen directions to upgrade to the latest release of Windows 10.

About this problem

If you're using a USB bootable media to do an in-place upgrade or clean installation with the Windows 10 Fall Creators update, the installation may fail due to corrupted files on the installation media.

Solution

Redownload the ISO file and recreate the USB bootable media again. If you're using the Media Creation Tool, use the Disk Cleanup tool and delete the Windows Setup temporary files before re-downloading the installation files, and then use the application to create a bootable media one more time. (If you skip the Disk Cleanup step, you're likely to see the same problem again.)

How to fix update isn't applicable to your device problem

About this error

You may see this error message when trying to upgrade:

• Error: The update isn't applicable to your computer.

This means that your computer doesn't have the necessary updates installed to support the new version.

Windows 10 always updates automatically, but if your device hasn't been connected to the internet for a while, and you're trying to use a bootable media to upgrade, you may stumble upon this issue.

Solution

Simply make sure to install the latest updates before trying to upgrade, using these steps:

1. Open Settings.
2. Click on Update & Security.
3. Click on Windows Update.
4. Click the Check for update button.

Alternatively, you can install the required updates manually using these instructions.

How to fix storage problems with the Fall Creators Update

How to fix storage issues during installation

About this problem

If there isn't enough available space to complete the installation, Windows 10 will fail the process, and you'll see one of these error messages:

• 0x80070070 – 0x50011.
• 0x80070070 – 0x50012.
• 0x80070070 – 0x60000.
• 0x80070070.
• 0x80070008.

Solution

You can resolve this issue by connecting a removable storage device with at least 8GB of available space that Windows 10 can use as temporary storage to complete the installation.

Alternatively, you can use the built-in Disk Cleanup tool to free up space by deleting temporary files and files in the recycle bin.

Important: If you use the Disk Clean up tool, remember not to delete "Windows Setup temporary files," because these are the files needed to install the new version of Windows 10 on your computer.

How to fix damaged or missing files during installation

About this problem

If your computer generates the 0x80073712 error message while trying to install the Windows 10 Fall Creators Update, some of the files required to install the new version are missing or damaged.

Solution

Use the built-in Disk Cleanup tool to delete the Windows Setup temporary files, and use Windows Update to install the new version of Windows 10.

1. Open Settings.
2. Click on Update & Security.
3. Click on Windows Update.
4. Click the Check for updates button.

If this workaround doesn't fix the problem, you can try to install the Windows 10 Fall Creators Update using the Media Creation Tool.

How to fix software and hardware compatibility problems with the Fall Creators Update

How to fix compatibility problems during installation

About this problem

The 0x800F0923 error message indicates that an app or driver isn't compatible with the upgrade process.

Usually, the problem can be caused by the graphics driver, but it could also be an older driver installed in your computer. In addition, the error can indicate a compatibility issue with an older program not designed for Windows 10 or security software like your third-party antivirus (excluding Microsoft's Windows Defender Antivirus).

Solution

The solution to this should be a straightforward process. Install the latest update or uninstall the driver or application causing the problem. However, if your device is working properly with the current version of Windows 10, it may not be easy to identify what's causing the issue using Windows Update.

If you're seeing this issue on your device, you can use the Media Creation Tool to upgrade, and during the process, the application will let you know the driver or program causing Windows 10 to fail.

In the case that the driver is the latest available, and it's the one causing the problem, you should consider uninstalling it, then go through the installation process, and after the upgrade, you can reinstall the driver in question.

1. Open Start.
2. Search for Device Manager and click the result.
3. Expand the device category causing the issue.
4. Right-click the device and click Uninstall.

5. Follow the on-screen directions to finish removing the driver.

After completing the steps, use your preferred method to install the Windows 10 Fall Creators Update.

In the case that the error message can be traced to an application, make sure to check the software company support website to download the latest update. However, if there isn't a new update available, you should consider uninstalling the application and reinstalling after the upgrade.

1. Open Settings.
2. Click on Apps.
3. Click on Apps & features.
4. Select the app with the problem and click the Uninstall button.

5. Follow the on-screen directions to complete the process.

How to fix driver problems during installation

About this problem

If there is a problem with a device driver installed on your computer, you'll see one of these error messages:

• 0xC1900101 - 0x20004.
• 0xC1900101 - 0x2000c.
• 0xC1900101 - 0x20017.
• 0xC1900101 - 0x30018.
• 0xC1900101 - 0x3000D.
• 0xC1900101 - 0x4000D.
• 0xC1900101 - 0x40017.

It's worth noting that error messages listed above are just some of the possible errors, and you may encounter other errors that start with the same 0xC1900101 code.

Solution

When you see one of these error messages, depending on your system configuration, the solution may have different instructions. Here are five workarounds you can try.

Install updated driver

The quickest way to resolve this issue is to install the latest driver version, which you can download from your hardware support website.

After downloading the files, try their recommended steps first, but you can always use these steps:

1. Open Start.
2. Search for Device Manager and click the result.
3. Expand the device category causing the problem (likely to appear with a yellow exclamation mark).
4. Right-click and select Update Driver Software to check for updates. Or you can click the Uninstall button to remove the device and suppress the error message.

Disconnect device

Sometimes the problem will happen with the peripheral you have connected to your device. In this case, you don't have to go through the tedious process of updating the driver, just disconnect the peripheral and reconnect it after the upgrade.

In fact, you should always disconnect non-essential peripherals, such as printers, Bluetooth devices, and removable storage to help the installation go smoother.

Run System File Checker command

You can try using the System File Checker (SFC) built-in command to repair your system before the upgrade.

Alternatively, you can use the Deployment Image Servicing and Management (DISM) command, which is a more advanced tool to fix issues with your current installation.

Free up storage space

It could also be the case that you're getting one of these errors because there is not enough space available on your computer to complete the upgrade.

The Windows 10 installation requires at least 16GB of available space. If you're running out of space, use the Disk Cleanup tool to free up storage.

Upgrade manually

If nothing has worked, as a last resort you should try using the Media Creation Tool to perform a clean installation of version 1709.

How to fix app compatibility problems during installation

About this problem

The 0xC1900208 – 0x4000C error message means that the device has an incompatible application, and it's preventing the upgrade to complete successfully.

Solution

The fastest way to prevent the error message from appearing is to uninstall any application that may be causing the problem, which could include antivirus and other types of security software or traditional desktop applications that haven't been updated in a long time.

1. Open Settings.
2. Click on Apps.
3. Click on Apps & features.
4. Select the app from the list, and click the Uninstall button.

Then follow the on-screen direction to complete the removal. After the upgrade, you can install those applications one more time.

How to fix problems completing installation

About this problem

During the installation process, you may get two error messages without a code, including:

• Error: We couldn't complete the updates. Undoing changes. Don't turn off your computer.
• Error: Failure configuring Windows Updates. Reverting changes.

These errors are general messages that usually appear as you try to install a "quality update" as well as during a "feature update," which can have different sets of instructions depending on what's causing the problem.

Solution

The quickest way to find out the cause of the issue is to view the update history log to see the specific error.

1. Open Settings.
2. Click on Update & Security.
3. Click on Windows Update.
4. Click the Update history link.
5. Click the link for the update that failed to install and see the error message.

Once you've identified the error, you can use the Windows Central forums, or use your preferred search engine to fix this problem.

How to fix hardware requirements errors during installation

About this problem

Usually, if you're already running Windows 10, version 1709 should also work on your device. However, depending on your system hardware configuration, your device may not meet the minimum requirements, and you'll come across one of these error messages:

• 0xC1900200 – 0x20008.
• 0xC1900202 – 0x20008.

Solution

Check that your device has the minimum hardware requirements to install Windows 10.

• Processor: 1GHz processor.
• Memory: 2GB for 32 bit or 64 bit.
• Storage: 16GB for 32 bit or 20GB for 64 bit.
• Graphics: DirectX 9 or later with WDDM 1.0 driver.
• Display: 800 x 600.

While most devices won't be affected by hardware requirements, it could be a problem on low-end systems. Typically, the problem is RAM, which you can upgrade to install the new version, but it might also be time to just buy a new computer.

How to fix problems finalizing the Fall Creators Update installation

How to fix licensing activation problems after installation

About this problem

Although Windows 10 does a pretty good job reactivating, there is a chance that your installation won't activate after the update, and you'll see the Windows not activated message with a 0x803F7001 error in the Settings app.

Solution

Windows 10 includes an option in the Settings app to run the Activation Troubleshooter to reactivate your new installation automatically. (An internet connection is required to complete the process.)

Windows 10 activation problem (Image credit: Windows Central)

If you still can't get your computer fully activated, it's also recommended to wait a few days, as Windows 10 machines with a digital license should eventually activate automatically.

How to fix missing OneDrive File On-Demand after upgrade

About this problem

Although OneDrive File On-Demand is a new feature included with the Windows 10 Fall Creators Update, a number of users on Twitter and Reddit have been the reporting it missing after the upgrade.

Solution

The quickest way to resolve this issue is to manually download and reinstall the latest version of the OneDrive client on your device:

1. Download the latest version of OneDrive (opens in new tab).
2. Double-click the file to launch the setup.
3. Follow the on-screen setup to complete the installation.
4. Restart your computer.
5. Open OneDrive.
6. Using to Microsoft account credentials, sign-in, and setup OneDrive as you would usually do.
7. Right-click the OneDrive cloud icon in the notification area, and select Settings.
8. On the "Settings" tab, select the Save space and download files as you use them option to turn on File On-Demand.

How to fix Microsoft Edge freezing problems on the Windows 10 Fall Creators Update

About this problem

Alongside the new features and changes, the Windows 10 Fall Creators Update ships with a new version of Microsoft Edge that includes a number of visual changes as well as performance improvements. However, some users have been reporting that Microsoft Edge freezes constantly while browsing the web.

One Reddit user notes:

It hangs and can't get into settings, running edge keeps asking me to recover webpages and completely stops working if I try to go anywhere other than the bing search homepage and overall sluggishness.

Solution

While Microsoft hasn't yet acknowledged this as an issue with the Fall Creators Update, you can try repairing the Microsoft Edge with the new option included in the Settings app.

1. Open Settings.
2. Click on Apps.
3. Click on Apps & features.
4. Select Microsoft Edge from the list.
5. Click the Advanced options link.
6. Click the Repair button to fix the freezing issue.

Once you've completed the steps, if you're still experiencing freezing or other problems, you can try using the Reset button. However, note that you'll lose your data, including history, cookies, and settings.

How to fix black screen with loading animation preventing the upgrade

About this problem

During the upgrade process to the new version of Windows 10, the installation starts, and after the device reboots, some users (opens in new tab) are getting a black screen with loading animation, and the installation never completes.

Solution

Usually, this problem happens because of a conflict with one of the peripherals connected to the device.

If it's been more than 30 minutes or one hour, you can try pressing the Power button for five to ten seconds to perform a hard shutdown. Then you can try to fix this problem by disconnecting all the peripherals connected to your device, including external storage, printers, camera, phone, USB receivers for mouse and keyboard, etc.

Finally, Power on your computer again, and see if upgrade resumes and completes the installation. In the case your device goes back to the previous version, try again one more time, but this time with all peripherals disconnected.

About this problem

On Windows Central, a number of readers have been reporting the error 0x80070490 - 0x20003 message trying to upgrade to the Windows 10 Fall Creators Update using the Media Creation Tool, which causes the process to roll back to the previous version.

Solution

While the best way to upgrade to a new version of Windows 10 is to wait until it's automatically offered to you, there are a number of things you can do to fix this problem.

Use the Disk Cleanup tool and make sure to delete all the temporary files including "Temporary Windows installation files" and "Windows Setup temporary files".

Disconnect all the peripherals connected to your computer, including external storage, printers, camera, and phone, etc. During the upgrade, you only need an internet connection, monitor, keyboard, and mouse.

After disconnecting the peripherals, use the System File Checker (SFC) built-in command to repair your system before the upgrade.

Alternatively, you can use the Deployment Image Servicing and Management (DISM) command, which is a more advanced tool to fix issues with your current installation.

Once again trying using the Media Creation Tool, but this time create a USB bootable media and try to upgrade one more time.

If the installation fails, use the Disk Cleanup tool to remove all the temporary files again, and use the Update Assistant to install the Windows 10 Fall Creators Update.

In the case that every attempt fails, create a backup of your entire system and files, and then try to upgrade doing a clean install of Windows 10 with the Fall Creators Update.

How to fix no emoji panel after upgrading to Windows 10 Fall Creators Update

About this problem

Starting with the Fall Creators Update, Windows 10 introduces native support for emoji using a hardware keyboard using the Windows key + "." or Windows key + ";" keyboard shortcut. However, there has been reports from a number of users that after install the latest feature update the emoji picker is nowhere to be found.

Solution

This is not an issue with Windows 10. Unfortunately, the problem is that the emoji support is currently available only for users in the United States.

If you want to use this feature, the workaround this inconvenience is to have the EN-US language keyboard active.

1. Open Settings.
2. Click on Time & Language.
3. Click on Region & language.
4. Under "Languages," select your language, and click Options.
5. Under "Keyboards," click the Add a keyboard button.
6. Select the US keyboard.

Once you've completed the steps, the emoji panel should appear when using any of the supported shortcuts. If the emoji panel still isn't working, make sure to switch the keyboard to English (United States) US keyboard using the option in the bottom-right corner of the taskbar.

How to fix touch keyboard on startup after installing the Windows 10 Fall Creators Update

About this problem

Although the Windows 10 Fall Creators Update was successfully installed, every time you start your device the touch keyboard will appear on-screen after signing in.

Solution

While Microsoft has yet to acknowledge this problem as a bug, there are a couple things you can try to fix this issue.

A Reddit user suggested that terminating the process in Task Manager will fix the touch keyboard popping up every time you restart your device, but the problem will re-appear if you reopen the touch keyboard.

1. Open Task Manager (Ctrl + Shift + Esc).
2. In the "Process" tab, right-click the Touch Keyboard and Handwriting Panel process, and click End Task.

Alternatively, you can disable the touch keyboard service from running at startup on Windows 10.

1. Open Start.
2. Search Services and click the result.
3. Inside "Services," double-click Touch Keyboard and Handwriting Panel Service.
4. In the "General" tab, change the Startup type to Disabled.

5. Under "Service status," click the Stop button.
6. Click Apply.
7. Click OK.

After completing the steps, restart your computer, and the touch keyboard should no longer start automatically.

When there is an update available that fixes this problem, remember to undo the changes using the same instructions mentioned above, but on step No. 4 select the Automatic option.

How to fix black screen problem with the Windows 10 Fall Creators Update

About this problem

As you go through the upgrade process or after installing the Windows 10 Fall Creators Update, there is a chance that you may see a black screen affecting the experience.

Usually, a black screen appears on Windows 10 because of a problem during the feature update installation process, a quality update that didn't install correctly in the past, or it may also be an issue with graphics driver or your device hardware.

Solution

If moving to the new version of Windows 10, you're experiencing a black screen, you can follow these steps to troubleshoot and fix the problem.

In the case, everything you try doesn't fix the problem, you can remove the update and go back to the previous version of Windows 10 using these steps:

1. Open Settings.
2. Click on Update & Security.
3. Click on Recovery.
4. Under "Go back to a previous version of Windows 10", click the Get started button.
5. Select the reason you're rolling back.
6. Click Next.
7. Click No, thanks.
8. Click Next.
9. Click Next again.
10. Click Go back to earlier build to begin the process.

About this problem

After installing the Windows 10 Fall Creators Update, you may notice in the Start menu, more specifically in the All apps list that one more app entries show up with the "ms-source:" along with the name of the app as reported in Reddit.

Image source: Reddit

There is a number of reasons for this to happen, but it's a sign that you may need to reinstall the built-in Windows Store apps on your device.

Solution

You can try to resolve this issue by using PowerShell.

1. Open Start.
2. Search for PowerShell, right-click the result, and select Run as administrator.
3. Type the following commands to re-register the missing built-in Windows 10 apps and press Enter on each line:reg delete "HKCU\Software\Microsoft\Windows NT\CurrentVersion\TileDataModel\Migration\TileStore" /va /f get-appxpackage -packageType bundle |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + "\appxmetadata\appxbundlemanifest.xml")} $bundlefamilies = (get-appxpackage -packagetype Bundle).packagefamilyname get-appxpackage -packagetype main |? {-not ($bundlefamilies -contains $_.packagefamilyname)} |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + "\appxmanifest.xml")}

After the process completes, restart your computer, and you should no longer see entries like "ms-resourceappDisplayName" in the Start menu.

Alternatively, you could also try to use a local account to troubleshoot and fix this problem after upgrading to the Windows 10 Fall Creators Update.

About this problem

After upgrading to the Windows 10 Fall Creators Update, a number of users have been reporting a few problems with the Start menu. Some users have been complaining about app icons and Live Tiles are missing (opens in new tab), and even doing a search icons won't come up in the result, but apps are still installed and working. Also, a few other people have said that the Start menu is simply not working (opens in new tab) after installing version 1709.

Microsoft has officially acknowledged this as an issue with the Windows 10 Fall Creators Update, it's offering a workaround (opens in new tab) until there is a more permanent solution.

Solution

If you're noticing some apps missing or the Start menu is just not working, there are a few things you can try to fix this problem on the Windows 10 Fall Creators Update.

Solution 1: If you're seeing some built-in apps (e.g., Mail and Calendar, Calculator, Feedback Hub, etc), you can try reinstalling the apps so that they can register properly with the Start menu.

You can try to resolve this issue by using PowerShell.

1. Open Start.
2. Search for PowerShell, right-click the result, and select Run as administrator.
3. Type the following commands to re-register the missing built-in Windows 10 apps and press Enter on each line:reg delete "HKCU\Software\Microsoft\Windows NT\CurrentVersion\TileDataModel\Migration\TileStore" /va /f get-appxpackage -packageType bundle |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + "\appxmetadata\appxbundlemanifest.xml")} $bundlefamilies = (get-appxpackage -packagetype Bundle).packagefamilyname get-appxpackage -packagetype main |? {-not ($bundlefamilies -contains $_.packagefamilyname)} |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + "\appxmanifest.xml")}

If you're dealing with an app you installed using the Store, you can reinstall the app using the following steps:

1. Open Settings.
2. Click on Apps.
3. Click on Apps & features.
4. Select the app in question, and click the Uninstall button.
5. Click the Uninstall button again to confirm.

Once you've completed the steps, open the Store, search for the app, and click the Install button, and now the app should appear in the Start menu.

Solution 2: If the Start menu isn't working completely, reset the menu to its default settings and layout using this guide. Just note that if the workaround fixes the problem, you'll need to reconfigure the Start menu manually.

Solution 3: If the first two solutions didn't fix your problem, you can try to use a local Windows 10 account to see if the problem is your account. If there is a problem with your account, you can simply migrate your settings and files to the new account, and then delete the account with the problem.

Solution 4: In the case nothing has worked, you can try to reset your PC keeping your files, settings, and apps.

Important: After using this process, you won't be able to revert to the previous version of Windows 10. If you want to go back to the previous version, follow the steps in Solution No. 5.

1. Open Windows Defender Security Center.
2. Click on Device performance & health.
3. Under "Fresh start," click the Additional info link.

4. Click the Get start button.

The follow the on-screen direction to reinstall Windows 10.

Solution 5: You can alternatively, go back to the previous version, and wait a little longer to install the Windows 10 Fall Creators Update until Microsoft makes available a few updates to improve the OS.

1. Open Settings.
2. Click on Update & Security.
3. Click on Recovery.
4. Under "Go back to a previous version of Windows 10", click the Get started button.
5. Select the reason you're rolling back.
6. Click Next.
7. Click No, thanks.
8. Click Next.
9. Click Next again.
10. Click Go back to earlier build to begin the process.10.

How to fix networking problems after installing the Windows 10 Fall Creators Update

About this problem

After successfully upgrading to the Windows 10 Fall Creators Update, there is a chance that you may not be able to connect to the internet, or you may experience a very slow connection using a Wi-Fi or Ethernet adapter.

Solution

These problems can be caused by a number of issues, including a bug in the new version of Windows 10. It could be the case that the upgrade process didn't preserve your networking settings. Also, there a chance that there are problems with the network adapter driver, and many other reasons.

Although troubleshooting networking problems can sometimes be overwhelming, the best way to fix this issue is by using the network troubleshooter tool and let Windows 10 automatically fix the problem.

1. Open Settings.
2. Click on Network & security.
3. Click on Status.
4. Under "Network status," click the Troubleshoot button.

5. Follow the easy on-screen direction.

If you're still having networking issues, refer to our guide that includes a comprehensive set of instructions to get you back online quickly.

How to fix Store problems after installing the Windows 10 Fall Creators Update

About this problem

After installing the Fall Creators Update, a small number of users have been reporting problems with the Microsoft Store app. In the Feedback Hub app, users are saying that the Store will no longer start correctly showing a "Something bad happened - Unknown layout specified in manifest" error message.

A Microsoft engineer from the Store team said that they're investigating the problem, but the company hasn't acknowledged this as an issue with Windows 10.

Solution

Solution 1: It appears that users affected by this problem are those running Windows 10 outside the United States, and it's been suggested that simply changing the region will temporarily address the problem until there is a permanent solution.

You can change the Microsoft Store region using these steps:

1. Open Start.
2. Click on Time & language.
3. Click on Region & language.
4. Under "Country or region," select the country you want to use from the drop-down menu.

Once you've completed the steps, try opening the Store again, and now it should start working again.

Solution 2: If you're experiencing problems with the Microsoft Store, you can also reset the app using the Settings app or using the WSReset command to clear the cache (try both).

In order to reset the Microsoft Store app do the following:

1. Open Settings.
2. Click on Apps.
3. Click on Apps & features.
4. Select the Microsoft Store app.
5. Click the Advanced options link.
6. Click the Reset button.

After completing the steps, open the Store app again, and you should no longer get the "Something bad happened - Unknown layout specified in manifest" error message.

If you're still having an issue with the Store, using the Windows key + R keyboard shortcut to open the Run command, type wsreset.exe, and click OK. As you run the command, the Store data will reset, and app you launch again.

Solution 3: Alternatively, you can also use the Windows Store Troubleshooter to fix most common problems with the app. You can refer to this guide to repair the Microsoft Store on your PC.

How to fix Mail not syncing problem with the Windows 10 Fall Creators Update

About this problem

If you're a participant in the Windows Insider Program who upgraded to the Windows 10 Fall Creators Update using the latest preview, you may experience syncing problems with the Mail app or adding a new email account.

Solution

Solution 1: According to Microsoft, "this issue occurs due to a bug in our servicing stack where the Feature-on-Demand (FOD) packages are incorrectly dead-ended," and the components need to be re-installed.

If you're having this problem, you can try the following recommended workaround:

1. Open Start.
2. Search for Command Prompt, right-click the result, and click Run as administrator.
3. Type the following command and press Enter:dism /online /Add-Capability /CapabilityName:OneCoreUAP.OneSync~~~~0.0.1.0
4. Restart your computer.

After restarting, open the app to confirm your account is syncing. If the account doesn't appear to be syncing correctly open the Mail Settings > Manage Accounts, select the account, and if the Account settings dialog is available, the component was successfully reinstalled.

In the case the account is still not syncing, you should delete and add the account again opening the Mail Settings > Manage Accounts, select the account, click the Delete account from this device option and click Delete. After removing the account, click the Add Account button to re-add it.

Solution 2: Alternatively, if you're experiencing syncing problems, you can also try resetting the Mail and Calendar apps using the Settings app.

1. Open Settings.
2. Click on Apps.
3. Click on Apps & features.
4. Select the Mail and Calendar apps.
5. Click the Advanced options link.
6. Click the Reset button.

After completing the steps, you may need to re-add all your accounts again.

How to fix error 0xc00000bb installing with the Windows 10 Fall Creators Update

About this problem

It's been reported (opens in new tab) by a number of users that the Windows 10 Fall Creators Update fails to install when using a particular storage drive and motherboard.

Basically, during the upgrade process, the computer reboots to continue the installation, and suddenly, users are greeted with the 0xc00000bb error message.

The biggest problem is that after the error message pops up, users can't rollback or reset their device. In one case, a user at the Microsoft forums (opens in new tab) notes being unable to access the recovery settings, the SSD got locked, and after unlocking it using Command Prompt, Windows 10 will no longer find the drive.

It appears that this issue is affecting a small number of users using the Asus X299 motherboard in combination with a Samsung NVMe Solid-State Drive (SSD).

Solution

Until there is a permanent fix to this issue, it seems that creating a bootable installation media and performing a clean install of Windows 10 with the Fall Creators Update is a workaround that is working for most people to avoid error 0xc00000bb.

If you need assistant with this process, you can use our guide that walks you through step-by-step how to perform a clean installation of Windows 10.

How to fix System File Checker (SFC) with the Windows 10 Fall Creators Update

About this problem

After installing Windows 10 version 1709, if you try to repair the installation using the SFC command tool a message that the corrupted files have been repaired will appear again and again running the tool multiple times.

Solution

A small number of users have been reporting this problem, and it appears to happen when using third-party antivirus, such as AVG, Kaspersky, Avast, BitDefender, and others.

Microsoft hasn't reported this as an issue with the new version of Windows 10, but affected users have suggested that uninstalling the third-party antivirus returns everything to normal.

If you have a third-party antivirus, you can try uninstalling it, and temporarily let the Windows Defender Antivirus protect your device.

In the case that removing the security software doesn't fix the problem, you can use the Deployment Image Servicing and Management (DISM) command to fix problems in the installation.

How to fix apps reopening after restarting with the Windows 10 Fall Creators Update

About this problem

After shutting down or restarting a device certain apps will reopen automatically during login with the Windows 10 Fall Creators Update.

Solution

While many users are claiming this behavior as a bug on Windows 10, but it's not. It's actually a feature included with the Fall Creators Update.

Windows 10 already includes an option that allows to use your sign-in information to finish setting up updates, and in this new version, the feature expands to regular restarts and shutdowns. Furthermore, supported apps (e.g., Chrome, Task Manager, and Registry) will restart automatically during sign-in.

If you want to prevent Windows 10 from restoring apps you have previously opened, you can use these steps:

1. Open Settings.
2. Click on Accounts.
3. Click on Sign-in options.
4. Under "Privacy," turn off the Use my sign-in info to automatically finish setting up my device after an update or restart toggle switch.

How to properly install the Windows 10 Fall Creators Update

Although the transition to a new version of Windows 10 should be a simple process, because creating an OS that runs on millions of devices is complex, problems are always expected (at least) in the early days.

However, there are a number of things you can do to minimize the chances of errors as you install the Windows 10 Fall Creators Update.

Create backup

Windows 10 by design has a mechanism to automatically roll back any changes during the installation in case something goes wrong. However, you can't expect the feature to work every time, which is why you should always have a recovery plan that involves creating a backup of your system before trying to install Windows 10 version 1709.

If the installation process goes south, you can use the backup to revert the changes in minutes. You can use our step-by-step instructions to create a full backup of Windows 10.

Uninstall apps

An installation of a new release of Windows 10 may fail as a result of an app that is not compatible. The best way to avoid these problems is to uninstall any application you may think will cause problems (such as older desktop [win32] and security apps) before starting the upgrade process.

Uninstalling apps on Windows 10 is a straightforward process, just follow these steps:

1. Open Settings.
2. Click on Apps.
3. Click on Apps & features.
4. Select the app you want to remove and click the Uninstall button.

Once you clicked the Uninstall button, simply follow the on-screen directions to complete the process. If you have more than one app that's causing problems, repeat the steps mentioned above to remove them.

While we're mentioning to remove your antivirus, it's assumed that you understand that it's not recommended to have your device unprotected.

If you're using the Windows Defender Antivirus, you can use these steps to disable it:

1. Open Windows Defender Security Center.
2. Click on Virus & threat protection.
3. Click the Virus & threat protection link.

4. Turn off the Real-time protection toggle switch.

After the upgrade, Windows Defender Antivirus will activate again automatically, or you can always install your preferred antivirus again.

Windows Firewall may also cause problems during a feature update installation, but you can always temporarily disable it using these steps:

1. Open Windows Defender Security Center.
2. Click on Firewall & network protection.

3. Click the Private (discoverable) network link.
4. Turn off the Windows Firewall toggle switch.

5. Click the Public (non-discoverable) network link.
6. Turn off the Windows Firewall toggle switch.

Stop blocking updates

If you're trying to download the new version using Windows Update, and you're running Windows 10 Pro, you also want to check that you're not blocking the Fall Creators Update from downloading on your computer.

You can check that your device is not blocking the update using the following steps:

1. Open Settings.
2. Click on Update & security.
3. Click the Advanced options link.

4. Under "Choose when updates are installed," make sure that settings are configured to Current Branch and 0 days for both of the deferred options.

Also, make sure that the Pause Updates toggle switch is turned off.

On Windows 10, a device that uses a metered connection will be excluded from getting the new release. If you have a limited internet connection, make sure you have enough data in your plan or connect to an unlimited network connection and disable metered connection for your Wi-Fi or Ethernet network adapter.

1. Open Settings.
2. Click on Network & Security.
3. Click on Wi-Fi or Ethernet.

4. Click the network connection you're using.
5. Turn off the Set as metered connection toggle switch.

Remove non-essential drives

Sometimes your computer won't be able to upgrade to a new version, because of hardware or driver compatibility problems with connected peripherals.

Before installing the Windows 10 Fall Creators Update (version 1709), it's a good idea to disconnect peripherals that are not essential during the process. This means that you should disconnect removable storage devices like USB flash and hard drives, SD cards, printers, scanners, and Bluetooth devices.

You only need an internet connection, display, keyboard, and mouse to upgrade your system. After the installation, you can reconnect your peripherals.

Record special settings

Users have complained in the past about losing settings after installing a new version of Windows 10. If you're using a special configuration on your device, you should record it in case you need to re-apply the same configuration.

Typically, you want to record settings, such as default applications and privacy settings, Registry tweaks, and policies configured using the Local Group Policy Editor.

Perform a clean installation

When nothing else has worked, and you still can't install the Windows 10 Fall Creators Update, you can upgrade your system by doing a clean installation.

The process of performing a clean installation involves wiping the primary hard drive of your computer, deleting the current installation, settings, apps, and personal data, and then reinstalling Windows 10 with the Fall Creators Update.

In order to go through this process, you'll need to download the Media Creation Tool to create a bootable media that you can use to start your device to install the Windows 10 Fall Creators Update. You can check our guide to get the step-by-step instructions to do a clean installation of Windows 10 on your computer.

Wrapping things up

While every new release of Windows 10 is meant to improve and address the shortcomings of the previous version, keep in mind that it's not easy to build a bug-free OS, and initially there are chances that you may come across issues during and after the installation.

Microsoft is aware that unexpected problems may occur, which is why the company always begins rolling out the update at a slow pace to devices that are known to work with the new version first and then pushes it to other devices only when the update is ready.

If you're planning to jump to the Windows 10 Fall Creators Update as soon as it comes out, remember that the best way to upgrade is to wait until it's automatically offered to you through Windows Update to minimize the risk of problems.

When installing the new version, if you experience any errors, bugs, or a unique issue that you're able to figure out, you can help other users by noting the problem and solution in the comments. Or better yet, you can use the Windows Central forums to share the knowledge or ask for help.

More Windows 10 resources

For more helpful articles, coverage, and answers to common questions about Windows 10, visit the following resources:

• Windows 10 on Windows Central – All you need to know
• Windows 10 help, tips, and tricks
• Windows 10 forums on Windows Central

Updated October 30, 2017: We added more common Fall Creators Update problems and fixes to our list.

Mauro Huculak is technical writer for WindowsCentral.com. His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community.

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Source: https://www.windowscentral.com/windows-10-fall-creators-update-common-installation-problems-and-fixes

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